Quality

We pursue continuous improvement in the products and services we offer. Throughout the organization, you'll find Quality representatives to ensure the effectiveness of our processes in each Pratt & Whitney business unit. This quality-first mindset governs each of our employees and is the ultimate driving force behind our superior customer satisfaction.

The Pratt & Whitney Quality Policy

Pratt & Whitney is committed to being the world-class provider of dependable engines, propulsion systems, parts and services that meet customer expectations. Quality, compliance to requirements, and continuous improvement are key in all that we do.

Achieving Competitive Excellence (ACE), The Pratt & Whitney Operating System

Achieving Competitive Excellence (ACE) is Pratt & Whitney's operating system. In fact, ACE is the operating system of UTC and every UTC division. ACE ensures best-in-class quality in our products and services with a focus on increasing efficiency and reducing waste. Pratt & Whitney facilities worldwide are using ACE to improve quality and delight customers. Sites that have reached the highest level of ACE achievement are referred to as ACE Gold. ACE Gold sites and cells meet the highest standards for satisfied customers, superior products and services, engaged employees, safe working environments and financial results. Our customers benefit from ACE Gold performance through on-time delivery of superior quality products and services at competitive cost.